Collaborated with the largest customer to design and implement a customized technical training program, leveraging its success to extend the initiative to all accounts exceeding $4MM in revenue, fostering consistent and comprehensive training across key accounts.
Led the development of a cloud-based Customer Visit Data Collection system (php, MySQL, Power BI) to monitor product performance and successfully implemented the solution nationwide. This resulted in the identification and resolution of market issues months ahead of previous timelines, which significantly enhanced market responsiveness.
Performed comprehensive analysis of product performance at crucial national customer sites, delivering strategic process and product recommendations that resulted in a nearly 30% performance improvement at reduced costs.
Created customer use-case categorization protocol to standardize data collection and reporting to better serve product development team with accurate and realistic information to better inform new product development priorities.